Statutory Rights
No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Australian Consumer Law (ACL)
A Return/Warranty Claim
You can initiate a return/warranty claim by sending an email to [email protected]. There are reasonable steps we can ask you to take to help us with the warranty claim, even though we are required to assist you in processing a warranty claim. Before filing a claim with us, you may need to contact the manufacturer to troubleshoot and get RMA. They will offer some initial technical support in these situations to determine if the issue can be rectified without filing a claim. If it is later determined to be defective, they will work with you to arrange for either a repair or a replacement of the item. They may be able to advance replace the unit for you directly in many circumstances, or they may refer you back to us with a case number so that we can submit a claim on your behalf through their Australian Suppliers.
After initiating a claim, we will let you know if this will be required.
Return of Faulty Items (Under Warranty)
You must first initiate a return/warranty claim with us before returning any units. You must provide information as much as you can regarding the fault or issue. The RA Number is generally valid for 7 days from the date of issue, during which time the damaged items must be delivered. You must let us know as soon as possible if the faulty items cannot be returned within 7 days. The return package MUST include with the RA Number. Without a RA Number, returned products will not be accepted and will need to be delivered back to the sender. Depending on the item we may require that it is returned with all original accessories (i.e. Power supply, cables, I/O shields, controllers, adapters, etc) to enable the faulty goods to be properly tested for the specified fault Please note, incomplete or improperly wrapped items may be rejected
A refund for the amount paid for the item or a replacement item will be provided at our discretion for any goods returned under Express Store Warranty where the Express Store Warranty provide a remedy over and above the rights you have under Statutory Warranty provided for by the ACL. For claims under Statutory Warranty your rights are as provided by the ACL depending on whether the goods have suffered a major or a minor failure. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty.
If a product is sold in a package with another product, only the defective product will be exchanged or reimbursed, and the non-defective products will be given a credit for the price of the non-defective products at the time of the original purchase.
Dead-On-Arrival (DOA) Products
For us to complete your return or warranty claim, you must follow the steps described in the procedure. If the item is discovered to be defective, you may choose to have it replaced or have the whole value of your transaction refunded. Within 7 days of receiving the damaged stock, DOA claims must be filed.
Warranty
All products sold by Comptuer Plaza are covered by a Statutory Warranty,Most products come with a manufacturer’s warranty or a 12-month warranty. For information on the terms and conditions of the Extended Manufacturer Warranty, please contact the product’s manufacturer. In accordance with the ACL, it is up to you, the customer, to decide whether to handle your warranty claim under a Statutory Warranty directly with us or with the manufacturer. We do not have the capabilities to inspect and repair under warranty, so if the manufacturer has a network of service centres in Australia, you might find it more expedient to process the warranty claim directly with the manufacturer. In the end, we would have to return the item to our supplier, who would then have to send it back to the manufacturer. Dealing with the manufacturer directly will spare you from waiting for the product to move through the complete supply chain. Up to 4 weeks may be added to handling time as a result of this process. Please note, A 3-month warranty is offered on every refurbished items.
Return of Non-Defective Items
Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults or intentional damage to the item a $40 service fee may be charged and the non-faulty item will be shipped back to you at your expense. If the item is found to be not faulty you will be required to pay the service fee prior to the goods being shipped to you. If payment is not received within 90 days, the goods may be sold to recover the service fee and any difference will be refunded to you.
Loss of Data
Computer Plaza does not accept any responsibility for any data loss caused by the products purchased from us.
Terms and conditions are subject change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.
Data security
Computer Plaza uses the security protocol (SSL) to encrypt all sensitive information that passes between your computer and Computer Plaza website.
Also, when you provide credit card information on our website it is passed directly to the merchant via an SSL secured payment gateway and is at no stage stored on our website or in our database. This means there is no risk of your credit card information being stolen, even in the highly unlikely event of someone gaining access to our database.